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ARRIVAL AND LATENESS

We ask that you arrive 10 minutes prior to your appointment time to allow adequate “check-in” time. If you are more than 5 minutes late, your appointment may be shortened or need to be rescheduled. We will do our best to accommodate you; however, in some cases, it may be necessary to reschedule your appointment to avoid inconveniencing other patients. If we do not hear from you at least 15 minutes into your appointment time, you will be considered a “no-show,” and your account will be charged the appropriate no-show fee. 

RESCHEDULING/CANCELLATION

As a courtesy to our practice and the patients we serve, we ask that you provide a minimum of 24 hours’ notice should you need to cancel or reschedule your appointment. Note: For Monday appointments, the 24-hour cancellation notice would apply to Fridays.

If your appointment is rescheduled or canceled less than 24 hours in advance, you will be charged a fee of $50. In the event of a no-show, depending on the type of scheduled appointment, you will either be charged $50 (consult, follow-up) or 20% of the scheduled service (filler, tox, microneedling, laser, etc). For tox, the total will be based on your average tox units. If your account accrues multiple no-show violations, your account will be suspended, and we will refuse future treatment. We understand that sometimes unexpected circumstances arise. However, we have a very tight schedule to manage, and with proper notice, we can utilize our cancellation list efficiently and fill the vacancy with waiting patients. Your understanding and compliance are appreciated!

REFUNDS/EXCHANGES

All purchased services and products are non-refundable. In the event of a return, a credit will be added to your account to use toward other products/services at our office. 

COMMUNICATION GUIDELINES

As our practice continues to grow, we will be implementing a strict protocol regarding communication to give our patients the best possible care. You can always call or text us at (980) 400-6836 as this phone is always with either the Amy or Tamara and will be the best point of contact for any need. For emergencies, please reach out to the number above. If you do not receive an answer or call back within 30 minutes, at that point, please CALL the number provided to you at your appointment. This will be Amy’s personal cell phone. We are always here for your needs, concerns, and questions; however, we do ask that you remain courteous and conscious when reaching out to Amy directly as she sees patients in and out daily and keeps a full schedule. Please refer to our office number first to ensure Amy’s phone stays open and available for patient emergencies.

We hope these changes will help to make your experience with our practice more efficient and enjoyable.

Thank you for your cooperation and understanding. We appreciate your continued trust in us and look forward to treating you in the future.